Zipwire has services designed for individuals and others designed for organizations. Individuals may sign up for our free services or our Paid Services and organizations may only sign up for our Paid Services.
Zipwire is available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can use Zipwire only in conjunction with and under the supervision of a parent or guardian. In this case, the parent or guardian is responsible for any and all activities of such minor. If you are a parent or guardian and you discover that your child has created an unauthorized Zipwire account, please contact us at email@example.com and we will remove the account.
Personal information. When you sign up for Zipwire, you provide us with your name, mobile number, and email address. During the registration process we give you the opportunity to provide additional Personal Information, such as additional email addresses, telephone numbers, your birthday month and year as well physical addresses, a picture of yourself, where you are employed and links to social profiles. In some cases we may ask for additional information for security reasons or to provide specific services to you. "Personal Information" means information that specifically identifies an individual (such as a name, address, telephone number, mobile number or e-mail address) or other information about that individual that is directly linked to Personal Information. Personal Information does not include "aggregate" information, which is data we collect about the use of our Website and our Services. Once you register, you can visit your profile at any time to add or remove Personal Information about yourself, but if you have already provided Personal Information to another User, please be aware that that User may have already accessed that removed Personal Information.
You may have the option to provide demographic information (such as preferred language of communication) to us; we encourage you to submit this information so we can provide you a more personalized Zipwire experience.
Our primary purpose in collecting Personal Information is to provide you with a safe and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize Zipwire to make your experience safer and easier.
As specified below, some of your Personal Information is made publicly available.
Location Information. When you share your location via Zipwire with others or create a location for a Group or other Zipwire service, we treat that like any other Personal Information you share. If we offer a service that supports this type of location sharing automatically, we will present you with an opt-in choice of whether you want to participate.
Transactional Information. We may retain the details of transactions or payments you make to or via Zipwire. When you save a payment card in your account, we collect the type (such as credit or debit) and brand of card (such as MasterCard or Visa), the card issuer, and partial card account numbers. However, we will only keep your payment source account number with your consent. For any prepaid cards we may also collect the card balance. Finally, we may receive information about the status of your card, such as if it is suspended or cancelled, from your card issuer. We may collect your transaction or payment information ourselves or through a third party online payment service.
We use this information for billing purposes and to fill your ongoing subscription. If we have trouble processing your subscription request on a periodic basis (as specified based on your subscription), we will use this information to contact you.
Actions within Zipwire. We keep track of the actions you take using Zipwire, including without limitation creating a Group, joining a Group, sharing a zCard or updating your Personal Information. In some cases you are also taking an action when you provide information or content to us. For example, if you create a zCard and provide a new photo of yourself, in addition to storing the actual photo you uploaded, we will log the fact you updated it.
We may use this information after aggregating it with similar information from other Users in order to improve the usability and quality of our Services.
Device and Browser Information. When you access Zipwire from a computer, mobile phone or other device, we may collect information from that device about your browser type, location and IP address in order to provide you services. For mobile devices, we may also collect your device's type, phone number (if any) and the serial number of its chip. We may use your location information to determine if members of a Group are in the same physical location, among other uses.
Clear Gifs (Web Beacons/Web Bugs). We may employ a software technology called clear gifs, also referred to as web beacons or web bugs, which helps us track what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Unlike cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on websites and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to Personal Information.
Embedded Scripts. We may use Embedded Scripts, which are programming code that collects information about your interactions with our Services, such as the links you click on. The code is temporarily downloaded onto your computer or other device from our server or a third party provider and is deactivated or deleted when you disconnect from Zipwire. In addition, we may use a variety of other technologies that collect similar information for security and fraud detection purposes.
Log Files. Like many websites, we automatically gather certain information about our traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Website, to track users' movements around Zipwire and to gather demographic information about our user base.
We do not link this automatically collected data to Personal Information.
We use a third-party tracking service that uses log files and cookies to track non-Personal Information about visitors to Zipwire in the aggregate. This service captures usage and volume statistics to improve the usability of our Services.
Third Parties. Zipwire uses information provided by third parties just as we make information available in certain circumstances to Premium Users.
If you request that we share one of your zCards with a User, Group or Directory, we will share that zCard with that User, Group or Directory; please be aware that your zCard will include the Personal Information that you specified when you created that zCard, or which you may have updated since the time that you created that zCard. Once we have shared your zCard with another User, or with or Directory, any User with access to the Personal Information on your shared zCard may share your Personal Information with third parties. You agree that we are not responsible for any further sharing of your Personal Information by other Users, or by a List or a Directory. However, if you have a complaint about a User, Group or Directory's misuse of your Personal Information, please contact us at firstname.lastname@example.org. While we may not be able to stop a User, Group or Directory's misuse of your Personal Information, we take seriously any misuse of the Personal Information of our Users, and we may take certain actions, up to and including banning a User, if we determine that a User has a pattern of misusing the Personal Information of our other Users.
A. Sharing Information on Zipwire. We designed Zipwire to allow you to control which Personal Information you share and which other Users you share your Personal Information with. Here are some specific things to remember:
B. Exporting Information. You (and those you make your Personal Information available to) may use tools like RSS feeds, mobile phone address books, or copy and paste functions, to capture and export information from Zipwire, including without limitation your Personal Information.
A. To Manage Zipwire. We use the information we collect to provide Zipwire to you, to measure and improve Zipwire, and to provide you with customer support. We use the information to prevent potentially illegal activities, and to enforce our Terms of Service. For example, we may ask for your date of birth to verify that you are over 18 years old and so that we can limit your access to content and advertisements that are not age appropriate. We also use a variety of technological systems to detect and address anomalous activity and screen content to prevent abuse. These efforts may on occasion result in a temporary or permanent suspension or termination of some functions for some Users.
B. To Contact You. We will send you a welcome email and/or a welcome text to verify your email account or mobile number for each email account or mobile number you give us. We will also send you an email or text to confirm your username, provide you with a replacement password or notify you of changes to your account. We will communicate with you if you have any customer service questions using your email or other Personal Information that you provide to us, in accordance with your wishes. We may contact you with service-related announcements from time to time. We may include content you see on Zipwire in the emails we send to you.
We will use Clinic Contact Cards in the course of business to collaborate with you to verify Clinic Directory information.
You may opt out of all communications except essential updates on your account notifications page.
Zipwire is about connecting with others while allowing you to control what is shared. We share your information with third parties when we believe the sharing is permitted by you, reasonably necessary to offer our services, or when legally required to do so. For example:
A. When You Make a Payment. When you enter into transactions with others or make payments on Zipwire, we will only share transaction information with those third parties necessary to complete the transaction and will require those third parties to agree to respect the privacy of your information.
B. When You Invite a Friend to Join. When you ask us to invite a friend to join Zipwire, we will send your friend a message on your behalf using your name. We may also send up to two reminders to them in your name. If your friend does not want us to keep their information, we will remove it at their request if your friend emails us at email@example.com.
C. To Help Improve or Promote Zipwire. We may share aggregate information with third parties to help improve or promote our Services. If we share aggregate information, we remove information that can identify an individual user.
D. To Provide You with Services. We may provide information to service providers that help us bring you the services we offer. For example, we may use third parties to help host our website, send out email updates about Zipwire, remove repetitive information from our user lists, or process payments. These service providers may have access to your Personal Information for use for a limited time, but when this occurs we implement reasonable contractual and technical protections to limit use of that Personal Information to help us provide the service.
E. Legal Requests and Operation of Law. We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us or our services; or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains. We may also share information when we have a good faith belief it is necessary to prevent fraud or other illegal activity, to prevent imminent harm, or to protect ourselves and you from people violating our Terms of Service. This may include sharing information with other companies, lawyers, courts or other government entities.
F. Surveys, Contests and Promotions. We may provide you the opportunity to participate in surveys, contests or promotions through Zipwire. If you participate, we will request certain Personal Information from you. The requested information typically includes contact information (such as name and shipping address) and demographic information.
We use this information to notify contest winners and award prizes, to monitor website traffic, or to personalize Zipwire (in the case of anonymous information collected in surveys) and to send participants an email newsletter.
A. Viewing and Editing Your Profile. You may change or delete your profile information at any time by going to your profile page and clicking "Edit My Account." Information will be updated promptly. While you cannot delete your name email address or mobile phone number, you can create zCards that do not share email address and/or your mobile number. You cannot create zCards that do not include your name.
B. Deactivating or Deleting Your Account. If you want to stop using your Zipwire account, you may deactivate it or delete it. When you deactivate an account, no User will be able use the account, but it will not be deleted. We save your profile information (groups, photos, contacts and other information) in case you later decide to reactivate your account. Users deactivate their accounts for temporary reasons and in doing so are asking us to maintain their information until they return to Zipwire. You will still have the ability to reactivate your account and restore your profile in its entirety. When you delete an account, it is permanently deleted. You should only delete your account if you are certain you never want to reactivate it. You may deactivate your account by sending a request to firstname.lastname@example.org. Please note that once you have deleted your account, you will no longer be a member of any Group that you joined prior to the deletion, even if you later rejoin Zipwire, unless you are invited to rejoin Groups and only in cases where those Groups have administrators. If your account is in part a sponsored account, only the sponsoring organization may delete or modify the sponsored portion of such account.
C. Limitations on removal. Even after you remove information from your profile or delete your account, copies of that information may remain viewable elsewhere to the extent it has been shared with others, it was otherwise distributed by you, or it was copied or stored by other Users. Additionally, we may retain certain information to prevent identity theft and other misconduct even if deletion has been requested.
D. Backup Copies. Deleted information may persist in backup copies for up to 90 days, but will not be available to other Users.
E. Non-User Contact Information. If a User provides your email address to us, you are not a Zipwire User and you want us to delete your address, you can do so by emailing us at email@example.com. However, that request will only apply to addresses we have at the time of the request and not to any addresses that Users provide to us later.
A. Steps We Take to Keep Your Information Secure. We keep your Personal Information on a secured server behind a firewall. When you enter sensitive information (such as credit card numbers and passwords), we encrypt that information using secure socket layer technology (SSL). We also use automated and other measures to enhance security. We may limit use of Zipwire in response to possible signs of abuse and may suspend or disable accounts for violations of our Terms of Service www.zipwire.com/terms.
B. Risks Inherent in Sharing Information. Although we allow you to set privacy options that limit access to your Personal Information, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other Users with whom you share your information. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on Zipwire will not become publicly available. We are not responsible for third party circumvention of any privacy settings or security measures on Zipwire. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
C. Report Violations. You should report any security violations to us by email to firstname.lastname@example.org.
B. Consent to Collection and Processing in the United States. By using Zipwire, you consent to having your personal data transferred to and processed in the United States.
Last Updated October 15, 2016